Report Harmful Content (RHC) is a national impartial dispute resolution service provided by the UK Safer Internet Centre and operated by SWGfL, that has been designed to assist everyone with reporting harmful content online. It empowers anyone over the age of 13, based in the UK, to report harmful content by providing up-to-date information on the platform's community standards and direct links to the correct reporting facilities.
This light touch analysis has analysed the cases of the RHC service from January to December 2024. During this period, the service dealt with 6,222 reports through the RHC website and our out-of-hours chatbot Reiya, a 20.5% increase on 2023. This includes cases that fall outside the scope of what RHC can support with, including platforms outside of the trusted flagged partnerships, illegal harms (such as terrorist and child sexual abuse material), and clients who reside outside of the UK. In 86% of cases, the helpline was able to successfully encourage industry to take action to remove content.
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