The analysis of the helpline between 2022 and 2023 is drawn from the cases recorded over a year and considers both quantitative and qualitative data to explore how the service is used and the nature of enquiries.
Included in this analysis are:
- Volume of calls
- Nature of calls
- Location and profession supported
- The breadth of incidents the helpline supports
The analysis is based upon 2,678 cases taken between 01/09/2022 and 31/08/2023
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