Coronavirus, What You Need to Know - Professionals & Parents

Coronavirus, What You Need to Know - Professionals & Parents

So you’re probably settled in now – you’ve got a playlist on the go and the thought of redecorating the lounge has probably entered your mind. But as we enter the world of remote learning, there are some things we need you to know. Now more than ever, online safety is a number one priority. Whether you’re a professional now working from home or a family member now taking on the role of ‘educator’, please read the below information to get the full ins and outs:

Points to consider if you’re a professional working with children and young people

  • One of the risks to professionals that may not be so obvious right now is 'one on one' communication with young people online.  While 1:1 is very valuable, professionals need to consider how appropriate this is; how they might counteract a claim from a young person when a situation called for it etc. A suggestion could be that calls and chats are recorded. It is also worth considering that more than one staff member is "in the room" when a tutorial or live session is taking place.
  • There are lots of free apps and websites that offer group chats and spaces: Skype, Google hang outs, Microsoft Teams to name a few. As long as you have considered the implication and made notes of what decisions have been made and why, it should be fine. Now is a really important time to review/create policies to fit into online remote learning/support sessions. Take a look at the template policies on SWGFL website to help inform/review yours.
  • It is really important for schools and other organisations to maintain good communication with the young people that need it most, especially during this time. If possible, encourage young people to communicate with each other, maybe even facilitate a daily catch up just so everyone gets a chat, even if there is nothing specific they need.
  • Communicating online may allow you a view into a young person’s world that you would not have seen before (and would maybe not have had the opportunity to without this crisis). This may generate some safeguarding concerns for that young person. Keep in touch with your DSL and be sure to report any concerns you have.
  • Continue to follow your establishments safeguarding processes and remind yourself what to do in the event that you witness abuse in the home). Do take a look at the blog we wrote for Safer Internet Day about responding to disclosures. Whilst there may not be something that you or the school can do or act on immediately, keeping logs during this time helps to build up the bigger picture and ensures everyone is kept well informed. It might be that such a log helps to provide concrete evidence for external support in the future when schools return.
  • At times like these it’s always great to see the community coming together, with people helping each other out. However, it’s worth remembering that in these unprecedented times, there will sadly be a number of ‘bad actors’. Currently, there are lots of people offering support to parents and carers for home schooling via groups and live streams across a multitude of platforms. This unfortunately could be seen as an opportunity for unsavoury characters to find their way to young people. There will be people looking to exploit these situations and, whilst the majority of people’s intentions are well meaning and honest, it would be timely to remind children’s primary carers about these risks.

Don’t forget if you’re a professional working with young people you can contact the Professionals Online Safety Helpline for further advice and support:

Are you a parent/ carer who has found themselves taking on the role of a teacher too?

Whilst we all try to navigate this new role and strike the right balance between working and schooling, we’re bound to hit a few bumps in the road. The reality of changing a physical learning environment into a virtual one can present its own problems. For some, they might be having to navigate entirely new online systems and platforms not to mention trying to supervise a child’s learning. Also, having children home all day, might mean (emphasis on might!) that suddenly you are gifted more of an insight into their online world. This may throw up opportunities to learn together but could equally bring some problems to the surface.

  • Email schools for advice and guidance about the applications being used in online learning. They are still working remotely and will respond to emails and phone calls. Ask for advice and help if you need it. Having a chat with your child’s class teacher may help to reassure you and give some steer on what to focus on for your child. No-one expects you to drop everything and replicate the school environment at home, rather, just to focus on a few bits each day where you can. Remember the ratio of you to your children is a lot smaller than that of a class teacher, you’ve got this!
  • If you’re juggling work as well as this new role, speak to your employer about what is expected of you and what can reasonably be achieved during this time. A reasonable employer will understand that these are extraordinary circumstances and make allowances for that. If you feel you are not being treated fairly or whether measures that can be put in place are not being followed, find out what your rights are and speak to ACAS and/ or Citizens Advice for further advice and support.
  • If an issue comes to light online either for you or your child, visit Report Harmful Content for more advice. If you have already reported the issue but haven’t received a response, or it wasn’t quite what you were expecting, do submit a report to us for review. We may be able to escalate an issue for further investigation and  rest assured, if we can’t help, we’ll do our best to signpost you to the people that can. Anyone over the age of 13 can submit reports  and access on their devices. It’s worth letting children know about the website in case their first response isn’t automatically to come and tell you.
  • Try and strike a balance that’s right for you. There may be all singing all dancing remote learning schools popping up online, perhaps your child’s school is one of them. The intention is good here, but being online for the whole school day is an incredibly long time for young people, especially primary aged children. Get outside if you can and we’ll keep our fingers crossed for some fair weather over the next few weeks/ months! It feels like it’s almost always sunny during the summer term but as soon as the school holidays hit, it inevitably rains. Here’s hoping that this year we may be able to enjoy some time outside in the sunshine with our children. Do take a look at our article about balancing screen time for further advice.
  • Don’t forget that key workers are entitled to continued child care at this time. Many schools will be adapting to provide this level of support. Whilst the arrangements being made won’t suit everyone, this might take a weight off your mind. Do take a look at the government’s definition of key workers to see if you’re eligible.

Remember, we are here to help you. Any problems or issues that may arise, please contact one of our helplines. Access more resources and guidance here:

Coronavirus Guidance and Resources

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