Schools Internet Services TreeSchools Internet Service FAQs

Below are some answers to the questions the Schools Internet Service Team get most often. If you have a question that is not anwered here, please contact us at

We can’t access the resources we would like in school as SWGfL block them!

Every school can change their filtering settings to ensure that you permit and / or block the sites YOU require. Find out more

Do SWGfL only provide one brand of filter solution?

We provide a range of solutions that best suits your needs and you can more information here.

Using SafetyNet Plus means staff can’t access different resources to students.

RM SafetyNet Plus includes a ‘staffproxy’ feature, this means that staff can be given a credentials to allow them to override the filter to access the resources they need. Access to ‘staffproxy’ can be scheduled and monitored by the school administrator. Find out more

Our school has mobile devices which can’t use the SWGfL filter.

All our filter solutions will work with mobile devices.

RM SafetyNet Plus includes a free transparent safety service module which will allow mobile devices to connect to the school proxy without the need to reconfigure any device settings. Find out more

We’d like to access YouTube/Schools, can we?

Yes you can, both the Lightspeed and Smoothwall options include features to allow YouTube content to be accessed and RM SafetyNet Plus has been recently updated to enable you to add YouTube/Schools to your allow list, whilst keeping users away from full YouTube. Fine out more 

How can the headteacher tell if the filtering has been changed in their school?

The SWGfL Filtering system, based on RM SafetyNet Plus, provides each school with a powerful set of tools to manage the filtering experience of each school. Whilst this power and capability empowers schools to make changes to support the delivery of any web resource, this requires careful use.

SMT can review the settings via a window into the filtering administration environment. This provides network administrators with support, insofar as the responsibility is shared.

You should discuss the following points with your network manager:

  • How is this power currently managed and governed within the school?
  • Who has the passwords to manage the network?
  • How is the filtering currently configured?
  • What policies and procedures operate to support them in their role?

An alternative would be to discuss with the SWGfL Managed Service Team (0870 908 1708), they can advise you of the current school filtering configuration.

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