Opportunity: Project Coordinator

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Education and training

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Employment history

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Personal Statement

Please use this section to explain in detail how you meet the requirements of the job description and the person specification. If you are or have been involved in voluntary/unpaid activities, please also include this information. Attach and label any additional sheets used and anything you feel that would support your application.

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Rehabilitation of Offenders Act (1974)

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Disability Discrimination Act

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Reference 1

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Equality and Diversity Monitoring Form

South West Grid for Learning Trust wants to meet the aims and commitments set out in its Equal Opportunities Policy and ensure it meet its legal obligations in respect of age, disability, gender, race or ethnic origin, religion or belief and sexual orientation.

The organisation needs your help and co-operation to enable it to do this; by providing this information, you are helping us to ensure that our policies and practices do not discriminate.

The information you provide will be treated in the strictest confidence.

We value our team having a home- life balance and understand the importance of flexibility for all our staff, therefore as an organisation we strive to ensure the company can meet all reasonable requests as best as possible

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Location Exeter
Reporting to Project Manager (Barefoot)
Salary £19,235 - £21,000
Contract type 12 months fixed term
Working hours Full and Part time considered (Monday to Friday)
Closing date 31/10/2017


As a not-for-profit charitable Trust, SWGfL primarily works on behalf of schools, aiming to provide the best possible range of quality services to help schools, and other establishments, to use technology to both impact positively on teaching and learning as well as their online safety.

Barefoot Computing Programme

The Barefoot Computing Programme is part of BT’s commitment to a culture of Tech Literacy for the UK, supporting primary teachers across the UK get to grips with computer science through free resources and workshops.

SWGfL are responsible for the facilitation of the free workshops, delivering up to 1,000 workshops across the UK each academic year. The workshops are delivered by our network of over 700 active volunteers, and introduce primary teachers to the free Barefoot resources, equipping them with the knowledge, skills and understanding they need to teach computer science.

Cyber Schools Programme

The Cyber Schools Programme offers 14-18 year olds the opportunity to learn cyber security skills alongside their secondary school studies through a nationwide network of extracurricular clubs, activities and a new online gamified learning environment.

With courses opening to students in January 2018, our role will be to facilitate face to face sessions between mentors and students.

Key responsibilities

Customer Service:

  • Dealing with telephone calls and e-mails to and from clients including volunteers, schools and other stakeholders.
  •  Liaising with teachers and volunteers throughout the workshop booking process to ensure effectively delivery and good customer experience
  •  Responding to requests from the contracting project teams in a timely fashion
  •  Handling workshop cancellations or other issues in a professional, polite, calm and tactful manner
  •  Pursuing issues and concerns on behalf of volunteers and schools

Project Co-ordination:

  • Ensuring that accurate information, particularly in relation to stakeholder details, using spreadsheets and CRM is maintained.
  • Working with the administration team to complete all workshop facilitation activities:
    • Matching workshops to volunteers in a timely fashion
    • Communicating with volunteers and schools using the prescribed process                                                     
    • Ensuring schools are provided with all workshop materials 
    • Processing workshop feedback
  • Inputting into regular team meetings to feedback on the effectiveness of processes and suggest improvements

Data and Reporting

  • Supporting the Project Manager with predefined reporting requirements – weekly, monthly and quarterly reports
  • Responding to reactive requests for data and information from the contracting project teams
  •   Working with the Web Team to optimise our CRM systems and reporting functionality


Company Benefits

  • Substantial Leave Allowance progressing to 25 days in second year of service and 30 in third year of service, plus bank holidays
  • Pension with generous contributions from SWGfL
  • Medical Healthcare benefits including dental, optical, chiropody and therapy treatments including physiotherapy, plus many more Health and Wellbeing services.
  • Online Employee discount platform; saving you money on everything from groceries to holidays, fashion and electronics. 
  • Cycle to Work Scheme
  • Benefits for you and your family including Childcare vouchers and annual flu jab, voluntarily available for all staff.
  • Bi-annual Company Team Days

This job specification only contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out.

Person Specification

Attributes Experience / skill Essential or Desirable Means of Evaluation

Education & Training Experience

GCSE Maths and English or equivalent Essential Appl/Interview
Educated to A Level or Equivalent Desirable Appl/Interview
Experience working within the Education sector Desirable Appl/Interview

Knowledge & Skills

Experienced in the use of computerised systems including word processing, spreadsheets, Outlook, PowerPoint etc Essential Appl/Interview
Experience of data analysis and reporting (using Excel tools – vlookups, pivot tables etc) Desirable Appl/Interview

Communication & Interpersonal

Ability to communicate and work effectively and persuasively both face to face and on the telephone Essential Appl/Interview
Ability to develop effective and supportive relationships with colleagues at all levels throughout the organisation. Essential Appl/Interview

Personal Qualities

Ability to work accurately under pressure (to meet deadlines etc), demonstrating a logical and methodical approach to dealing with workloads. Essential Appl/Interview