Professionals Online Safety Helpline

The Helpline will be closed for the summer period. The team will be able to respond to enquiries from the 9th September and will continue to respond to TikTok reports in the meantime.

Text POSH to 70470 to donate £5 to the Professionals Online Safety Helpline

Please support the ongoing work of the Professionals Online Safety Helpline by making a donation. Your contribution to the Professionals Online Safety Helpline and wider work of SWGfL will help us to ensure that everyone can benefit from technology free from harm.

*Texts will cost the donation amount plus one standard network rate message.

Make a Donation With PayPal

Supporting professionals working with children and young people

The Professionals Online Safety Helpline (POSH), from SWGfL and the UK Safer Internet Centre, was set up in 2011 to help all members of the community working with or for children in the UK, with any online safety issues they, or children and young people in their care, may face. So if you work with children and young people, we're here to help you.

How to Access the Service

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Email Us

Tell us about an Online Safety issue

Opening Hours

Monday to Friday, 10am to 4pm

Resources & Reports

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Online Reputation Guidance

For schools in England looking for information about online defamation.

Online Sexual Harassment of Staff Guidance

View guidance for schools and colleges in England on how to respond to the online sexual harassment of staff.

Reporting Content to Social Media Platforms

Find out how to make a report to different social media platforms, and how we can help you further.

Sexting Guidance

Information on how to respond to a sexting incident in an educational setting, with guidance and resources.

Reporting Impersonation

Get support if you or your school has had an account impersonated.

Reporting to TikTok

Find out how we can help you to escalate a report to TikTok.