Frequently Asked Question
Below are some of the questions we get most often. If you have a question that is not anwered here, please contact us at email@example.com.
You can also view FAQs by service section:
Schools Internet Service | Online Safety Services | Education Services | General SWGfL
What if I have further questions - can I talk to somebody?
Yes, drop us a line at firstname.lastname@example.org to let us know when you’d like to schedule a call and we’ll arrange to contact you.
What can SWGfL’s Schools Internet Service offer my school?
The SWGfL service is purpose-built for schools, including important and unique benefits. You can review these at www.swgfl.org.uk/compare
In our view, whilst the amount of bandwidth and the price of the solution are of major importance, so too are things like:
Clarity around the actual circuit that will be provided, and the anticipated actual performance (rather than the theoretical performance, and clearly explaining any contention, difference between downstream and upstream performance, quality factors (like latency and packet loss) and usage limits)
Safety features, including IWF for illegal images (and linking this to the police force), as well as non-technical e-safety services (expert advice, incident management etc.)
Security features, including the quality of firewalls (and how well they are managed) and security accreditations in place
An explanation of the service included with the connection (including support, change management, safety, security etc.)
An explanation of services that can be added, and the charges
Support, that is designed to resolve problems as quickly as possible
Contracts that are designed with the schools interest in mind, not the supplier
How does Capita SIMS work with SWGfl/ed 365?
Capita SIMS is a management information system (MIS) and this is the authoritative source of data, the school ensures that all staff and student data is accurate, our system uses this information to provision accounts and provide single sign on (SSO) access to the right services.
What is the South West Grid for Learning Trust?
The South West Grid for Learning (SWGfL) Trust is a not-for-profit charitable trust providing schools and other establishments with safe, secure, managed and supported connectivity and associated services, learning technologies to improve outcomes, and the toolkit for being safer online.
Our core objectives; value for money, service quality, choice, flexibility and safety ensure that the services we provide are the best possible.
How do I know if I’m a member of the South West Grid for Learning Trust?
If your establishment receives a Core Schools Internet Service from SWGfL, you are already a member, you can take advantage of a wide range of membership benefits including access to an array of Education Resources, and Online Safety Services, many at reduced or no cost.
I’m interest in accessing resources and services but I’m not a member.
Local Authorities, Schools and other education establishments in the South West region are eligible to join the South West Grid for Learning Trust. If you are not in the region or don’t currently receive a Core Schools Internet Service from SWGfL you can still access our range of resources and services.
You can find out about each service in the relevant sections of the website, or to find out more about a specific service or resource do drop us a line at email@example.com and we’ll do our very best to help you.